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User Manual
Frequently Asked Questions (FAQ)
Q: I am unable to make the USB Graphics Adapter the primary display!
A: Some video cards ship their product with a utility that prevents other video cards from being set as the
primary card. Check the bottom right hand corner taskbar for this utility and disable it before switching the
USB Graphic Adapter to the primary display.
Q: Why won't my DVD player work when I move it over to the extended display?
A: Some DVD playback software packages do not support playing on a second display adapter of any
kind.
Q: Why will my video not play on Media Player if I move it over to the extended desktop?
A: Check that you have moved the Media Player window completely over to the second screen.
Troubleshooting Tips
The following troubleshooting tips may help if you are experiencing any issues.
•
Check to make sure that all connectors are plugged in correctly.
•
Make sure that the USB port you are using is USB 3.0 and directly on the motherboard.
•
The driver software should have been installed prior to connection of the adapter! Eventually
disconnect the adapter, restart your computer, repeat the driver installation and restart your computer
once again before you connect the adapter.
•
Check to see that the monitor is connected correctly and the power is ON.
•
Unplug all other USB devices from the system.
•
Unplug the adapter and re-insert it on a different USB 3.0 port and/or computer.
•
Check the website to make sure you have the latest drivers.
•
Reset/refresh/resynchronize your monitor.
•
If you have problems during the boot up process, start your computer in Safe Mode and uninstall the
driver. Hold the CTRL key until the Windows start up menu appears and select Safe Mode.
•
The main display may have been disabled in Device manger when selecting the USB Graphics
Adapter as the primary display.
No. of Adapters
1
2
3
4
Max Resolution
1920 x 1200
1920 x 1080
1280 x 1024
800 x 600
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