Warranty - Neptune Peerless-AV ODTV4901 Manuel De L'utilisateur

TWO-YEAR PARTS & LABOR LIMITED WARRANTY
Terms of Peerless-AV®
The Peerless-AV Outdoor TV/Display is warrantied to be free of
defects in material and workmanship from the time of purchase by
the original owner. If this product is proven to be defective under
the terms and conditions of this warranty, Peerless-AV will repair or
replace defective parts with new and/or reconditioned parts at no
charge for the parts and labor to the original owner, subject to the
terms and conditions of this Limited Warranty. This Limited Warranty
covers failures due to defects in material or workmanship that occur
during normal use as follows:
• Parts – the warranty period for parts is: two (2) years from
the date of original purchase. During the applicable Limited
Warranty period for parts, defective parts will be replaced at
no charge. Parts used for the repair will be warrantied for the
remainder of the original warranty period for those parts.
• Labor – the warranty period for labor is: two (2) years from
the date of original purchase. During the applicable Limited
Warranty period for labor, Peerless-AV will provide the labor
for warranty repair at no charge for a period of two (2) years
from the date of original purchase.
• Original owner must provide verification of the date of
purchase when requesting Limited Warranty Services. A copy
of the original Dated Sales Receipt is required together with
the product serial number to obtain service under this Limited

Warranty.

• All repairs must be performed by a Peerless-AV Authorized
Service Provider.
• Customer is responsible for returning (including any freight
and shipping cost) defective unit to Peerless-AV Authorized
Service Provider. If the product is found to have no defects,
the customer will be responsible for return shipping costs
as well the diagnostic bench fee. If the product is found to
be covered by the manufacturer's warranty, Peerless will
assume responsibility for return freight charges.
THIS LIMITED WARRANTY DOES NOT COVER:
• Labor to uninstall and reinstall the display / TV.
• Shipping damage.
• Damage caused during customer unpacking, and/or removal
of protective packing materials.
• Damage due to improper, incorrect or insufficient AC voltage,
power surges or lightning strikes.
• Damage due to inadequate signal pickup, incorporation into
other products or repairs by anyone other than a Peerless-AV
Technician.
• Damage due to tampering or removal of any gasket material,
including but not limited to the cable gland gaskets within the
cable entry way.
• Damage which results from fire, flood, lightning, tornado,
hurricane, large hail, extremely gusty winds, sand storms,
vandalism, terrorism or other acts of nature.
• Any unit which has been modified or damaged due to
improper installation or failure to obey the operating
instructions provided in the User Manual.
• Any failure, loss, damage or personal injury due to accident,
neglect, misuse, abuse, improper operation, improper
storage, alteration to the unit, or failure by the consumer to
follow operating instructions provided in the User Manual.
• Any owner other than the original owner.
• Any unit purchased from an unauthorized seller.
• If the original product serial number has been removed,
defaced or tampered with in any way.
• Any packaging or transportation charges incurred in
connection with warranty services.
• Indirect, consequential, or special damages except as
required by federal or state laws.
• Any unit tampered with, modified, adjusted, or repaired by
any party other than the Peerless-AV Authorized Service
Provider.
• Any cosmetic damages to the surface or exterior that has
been defaced or faded, or caused by normal wear and tear
or exposure to chemicals, acid rain, large hail or adverse
weather conditions.
• Minor cabinet blemishes or minor scratches to the exterior
of the unit or other cosmetic imperfections that are not within
the viewable area of the LCD.
LIMITED TWO-YEAR WARRANTY
• Failure due to installation in areas with insufficient heat
dissipation and/or ventilation.
• The LCD is a Class 2 ISO panel. As such, the Pixel Fault for
Class II Panels states:
• Type 1 = Hot Pixel (always on – white);
• Type 2 = Dead Pixel (always off – black); or
• Type 3 = A Stuck Pixel (one or more sub-pixels (red,
blue or green) are always on or always off.
• The total number of permitted defects per 2 million
pixels:
•
•
•
• Picture quality when installed in direct sunlight where sun is
shining directly on the face of the LCD.
• Any damage, scratches or blemishes to the face of the LCD
and/or exterior cabinet due to end-user cleaning.
• Dirty air waves, and/or unusual signal interference due to
weak signal from multi-wire runs, weak signal from cable or
satellite service providers, or unusual signal interference.
• Any damage incurred through improper packaging. If the
Outdoor TV/Display needs to be returned, original packaging
is required. (If packaging is needed, the end user is required
to contact a Peerless-AV Care Customer Representative to
request a new box to be delivered to customer shipping site)
• Return shipping when no defect is found.
For Non-Warrantied Repairs, or for claims found to not be covered
by the Limited Warranty, the customer will be responsible for the
diagnostic bench fee, the cost of replacement parts, and any
applicable shipping charges. Repaired Non-Warrantied claims
require payment in full before repaired products are returned to
customer.
Peerless-AV and its representatives or agents shall in no event be
liable for any general, indirect or consequential damages arising out
of/or caused by the use of/or inability to use this product.
The Warranty is made in lieu of all other warranties, expressed or
implied, and all other liabilities on the part of Peerless-AV. Any other
warranties, including warranties of merchantability and fitness for
a particular purpose are hereby disclaimed by Peerless-AV and its
representatives and/or agents.
The laws of some states do not allow exclusion of implied warranties;
therefore, this warranty shall be deemed modified to be consistent
with such laws. This limited Warranty gives you specific legal rights.
You may also have other rights that vary from state to state.
All warranty inspections and repairs must be performed by Peerless-
AV or its authorized service representatives.
Please call 800.865.2112 or 630.375.5100 so that the Peerless-AV
technical support team can assist with proper troubleshooting steps.
Please have your receipt and serial number available during the
time of call while onsite. Technical support will determine whether
the product will need to be replaced or returned for repair. If a repair
is needed Customer Care will issue a Return Material Authorization
(RMA) number. The product will need to be in the original packaging
and banded to a skid in the upright position. If the product is not
covered by the warranty, Peerless-AV will contact you with repair
estimates after inspection.
© 2019 Peerless Industries, Inc. All rights reserved.
25
2017-02-17
Type 1 = (4)
Type 2 = (4)
Type 3 = (10)
#:180-9117-4 (2019-04-02)