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9.
Troubleshooting
1) Main screen never shows power produced by the photovoltaic system
•
Turn the production CT (white label) about face, so that the green dot or the arrow on the inside of the CT is positioned on
the opposite side to that currently in use.
•
Check that only the phase conductor of the system passes through the clamp: if both phase and neutral pass through, an
error will be induced.
•
Check that the CT has not been damaged internally during installation: the core must not be cracked or have pieces
missing.
2) Power level displayed by the App is much lower than that read by the inverter
•
Check that the power input to the Elios4you device is taken from the same power line as that on which the two CT lamps are
positioned.
•
Check that the production CT (white label) is correctly and completely closed: the CT must be able to clamp the cable
without difficulty, which means that strong pressure should not be needed in order to close.
3) Consumption detected and power produced follow the same curve
•
Check that the grid CT (yellow label) is positioned around the entire bundle of phases coming from the power company
meter as in the diagram; in all probability, only the cable carrying consumption data is being detected.
•
Check that only the phase conductor of the system passes through the two CTs: if both phase and neutral pass through, an
error will be induced.
•
Check that the two CTs do not show any clear signs of damage internally.
4) Power usage by the consumer appears to be detected in the grid icon
•
Check that the grid CT (yellow label) is positioned around the entire bundle of phases coming from the power company
meter as in the diagram; in all probability, only the cable carrying consumption data is being detected.
5) There is never any indication on my system of power being supplied to the grid
•
Check that the grid CT (yellow label) is positioned around the entire bundle of phases coming from the power company
meter as in the diagram; in all probability, only the cable carrying consumption data is being detected.
6) At night there is zero usage, whereas during the day consumption is always higher than normal
•
Turn the grid CT (yellow label) about face, so that the green dot or the arrow on the inside of the CT is positioned on the
opposite side to that currently in use.
7) App shows very high levels of consumption, whereas usage by the consumer is minimal
•
Turn the grid CT (yellow label) about face, so that the green dot or the arrow on the inside of the CT is positioned on the
opposite side to that currently in use.
•
Check that the grid CT (yellow label) is positioned around the entire bundle of phases coming from the meter as in the
diagram; in all probability, only the cable carrying consumption data is being detected.
10. Conformity
The Astrel Group hereby declares that this product is in compliance with essential requirements and other pertinent provisions estab-
lished under Directive 2014/53/UE (RED). The declaration of conformity can be viewed at www.astrelgroup.com.
11. Safety and disposal
Electrical and electronic equipment requiring sorted collection, in compliance with local regulations on waste disposal currently in force.
Astrel Group reserves the right to change product specifications without notice.
IP20
4-module DIN rail housing 72 x 110 x 60 mm
15
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