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Troubleshooting
1.
I inserted the Utility & User's Guide CD-ROM into my computer's CD-ROM Drive and the
installation menu does not appear automatically. What should I do?
1. For Windows 7, if the installation menu does not appear automatically, click on the Windows Icon
on the bottom left hand corner of the screen, click the "Search programs and files" box, and type
D:\Autorun.exe, where "D" in "D:\Autorun.exe" is the letter assigned to your CD-ROM Drive, and
then press the ENTER key on your keyboard.
2. For Windows Vista, if the installation menu does not appear automatically, click on the Windows
Icon on the bottom left hand corner of the screen, click on the "Start Search" box, and type
D:\Autorun.exe, where "D" in "D:\Autorun.exe" is the letter assigned to your CD-ROM Drive, and
then press the ENTER key on your keyboard.
3. For Windows XP, if the window does not appear automatically, click Start, click Run and type
D:\Autorun.exe where "D" in "D:\Autorun.exe" is the letter assigned to your CD-ROM Drive, and
then press the ENTER key on your keyboard.
2. I completed all the steps in the quick installation guide, but my Wireless USB Adapter is not
connecting to my wireless network (e.g. wireless router or access point). What should I do?
Verify that the SSID (Network Name) matches your wireless router or access point's SSID
1.
(Network Name).
2. Please check with your network administrator for the security key in order to access a secured
wireless access point or router. Please refer to the User's Guide for more information regarding
wireless network security.
3. Check your TCP/IP properties to ensure that Obtain an IP address automatically is selected.
4. Double-click the USB Adapter Utility icon, click Available Network and then click Refresh to
check and see if there are any available wireless networks listed.
5. Please refer to the Wireless tips section if you continue to have wireless connectivity problems.
3. Windows is unable to recognize my hardware. What should I do?
1. Make sure your computer meets the minimum requirements as specified in Section 1 of this
quick installation guide.
2. You must complete the installation of the USB Adapter Utility (as described in Section 2) before
connecting the Wireless USB Adapter to your computer.
3. Connect the Wireless USB Adapter to a different USB port on your computer.
4. I cannot open the USB Adapter Utility. What should I do?
Access your device manager to make sure the adapter is installed properly.
1. To access the device manager on Windows 7, click on the Windows icon on the bottom left-hand
corner, click Computer, click System Properties and then click Device Manager.
2. To access the device manager on Windows Vista, right-click Computer, click Properties and
then click Device Manager.
3. To access the device manager on Windows XP, right-click My Computer, click Properties, click
the Hardware tab, and then click Device Manager.
If you see a networking device with a yellow question mark or exclamation point:
1. Uninstall the device from device manager
2. Remove the adapter from the computer
3. Click the Windows / Start icon, click All Programs, click TRENDnet and then click Uninstall.
4. Reinstall the adapter. See Section 2. How to Install.
If you still encounter problems or have any questions regarding the TEW-646UBH, please refer to the
User's Guide included on the Utility & User's Guide CD-ROM or contact TRENDnet's Technical Support
Department.
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