Troubleshooting; Add-Ons For Ooma Telo - ooma Telo air Guide De Démarrage Rapide

Troubleshooting

logo is blinking red
A blinking red logo indicates that your Ooma Telo is not
operational. It is normal for the logo to blink red for a
couple of minutes during boot up. Otherwise, check the
following to make sure everything is set up correctly:
Verify that you have activated your device as described
•
on Page 4. If you plugged in your device before going
through the activation process, try rebooting it now.
For Ethernet installations: Check that your network
•
cables are plugged in securely. Verify that the
INTERNET
port is connected to your router (or modem).
The LED at the bottom right of the connector will be lit
green if the cable is connected properly.
For Wi-Fi installations: Try moving the Telo closer
•
to your Wi-Fi router and repeating the directions on
Page 5 to refresh your wireless setup. If you are
unable to connect over Wi-Fi, follow the directions
on Page 17 to connect your Telo to your router using
Ethernet instead.
Check that your Internet connection is working.
•
HOME
Try connecting a computer to the port and
browse to my.ooma.com. You should see the login
screen for My Ooma. If not, troubleshoot your Internet
connection.
• Try rebooting your Telo, modem, and router by pulling
out the power and plugging them back in.
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logo does not light up
Check that the AC adapter is plugged in and power is being
supplied to the device.
You don't hear the Ooma dialtone
If the Ooma logo is blue but you don't hear a dialtone, check
that your phone is correctly plugged into the PHONE port.
Incoming calls do not ring your home phone
When Do Not Disturb is turned on, the Ooma logo will light
up purple and all incoming calls will go directly to voicemail
without ringing your phones. To turn off the feature, press and
7 9
hold the button or dial * from your phone.
You are unable to hear your messages
Check that the speaker hasn't been turned off. Increase the
volume level by pressing . The device will say what volume
it has been set to.
Voice constantly breaks up
Voice quality is dependent on the speed and quality of your
Internet connection.
For best results, Ooma recommends that you hardwire your
Telo between the modem and router as shown on Page18.
This configuration allows phone calls to be intelligently
prioritized over other network traffic.
You can optimize how Ooma allocates bandwidth by
HOME
connecting a computer to the port, browsing to
setup.ooma.com, then clicking on the Advanced
tab.

Add-Ons for Ooma Telo

Ooma Ooma
HD2 and HD3 Handsets Linx
The Ooma HD2 and HD3 Sometimes you want
handsets sync wirelessly a telephone in a room
with the Ooma Telo to that doesn't have the
give you the freedom to wiring to set one up. The
set them up anywhere in Ooma Linx device is a
your home. The handset remote phone jack that
supports many advanced syncs wirelessly with the
features, including contact Ooma Telo to support a
list syncing, Facebook telephone anywhere there
picture caller-ID, custom is an available electrical
musical ringtones, access outlet. With Premier
to the Instant Second service you can assign a
Line, and much more. separate number to the
Ooma Linx for a perfect
home office solution.
To learn more about these accessories for the Ooma Telo,
Ooma Ooma
Home Security mobile app
Add home monitoring to Available for both iOS and
your current Ooma home Android devices, the free
phone service and check Ooma mobile app allows
the status of your home you to make and receive
24/7. Call 911 remotely phone calls through
from your home phone your Wi-Fi or 3G/4G
number even when you data connection without
are not at home. Receive using cell phone minutes.
notifications when The app also offers a
doors open or close. convenient interface to
Monitor movement from listen to voicemails
anywhere. Detect water and to manage your
before it causes damage. Ooma account.
visit: my.ooma.com/products
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