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TROUBLESHOOTING
PROBLEM
No indicator lights are on.
• Power supply is not properly connected to the
• Device wasn't turned on.
All 3 energy indicator lights
• An energy level was not selected after turning on
are blinking blue.
No energy light flashes from
• Device wasn't turned on.
treatment window.
• Energy level was not selected by pressing the elōs
• RF skin contact bars not in contact with the skin in
• Device was left idle for more than 3 minutes and
• Device flashes consumed or a technical issue.
All 3 energy indicator lights
• Cooling vents covered.
are steady blue (not blinking).
• Room temperature too high.
3 energy indicators are
• When the device was set to HIGH energy level the
blinking in a continuous cycle.
If you still have questions about your
32
TROUBLESHOOTING
POSSIBLE CAUSE
device or to an electrical source.
the device.
button.
treatment area.
turned off.
elōs button was pressed to lower the energy level
to LOW.
system, contact Customer Care at www.iluminagebeauty.com
PRECISE TOUCH
SOLUTION
• Ensure the DC plug of the power supply is securely plugged
into the device and the other end is connected to an AC outlet.
• If the power supply has been properly connected, press the
power button located on control panel of the device.
• Press the elōs button once to select the LOW energy level.
To select MEDIUM or HIGH energy levels, use the elōs button
until the indicator light displays the energy level you desire.
• In order for the PRECISE TOUCH to emit flashes, make sure all
3 conditions (device on, energy level selected, RF skin contact
bars in contact with skin) are met. If the device was idle, press
the power button to reactivate the device for treatment again.
• Turn off and disconnect the device from the power supply and
contact our Customer Care Specialists for assistance.
• Let device cool. Turn the device back on to re-attempt your treatment.
• Plug the cord back into the device.
• Move to a cooler room
• Wait for the indicator lights to stop cycling and the LOW energy
level indicator is a steady blue. Then treat the desired area.
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