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Software Installation
Use the Display driver CD-ROM that comes with your graphics
card.
1. Insert the display driver CD-ROM into your CD-ROM / DVD
drive
1.1. The setup menu will start.
2. Click on the "Launch Driver Installation" to install.
2.2. Proceed with the installation according to on-screen
instruction.
If the setup menu does not appear, follow these steps.
1. In Windows, Click Start.
2. Select the Run command from the pop up menu
3. Type D:\autorun.exe (if D is not your CD/DVD-ROM drive,
replace D with correct letter)
The information in this document is subject to change without
notice.
Technical Support
Diamond Technical Support staff is here to help resolve any issues that you
may be experiencing with the installation of the Diamond video card. Prior to
contacting technical support please make sure you have the following
information available.
1. Model #: (Printed on the bar code, located on the box)
2. Installation CD Version: (printed on the CD label)
3. The version of Windows that your system is running.
4. The manufacturer and model # of your computer.
5. CPU type and speed (example: Intel Pentium4 2.4GHZ)
6. A complete description of the problem that you are experiencing
including any steps that you have taken to try to resolve the issue.
Technical Support Options
Support Ticket System:
http://tickets.diamondmm.com
Contact Support Form:
http://www.diamondmm.com/support/email-support
Drivers Download:
http://www.diamondmm.com/driver-downloads.html
Support Community:
http://www.diamondmm.com/board
Product Registration:
http://www.diamondmm.com/product-registration-2.html
FAQs Online Support ONLY!
http://www.faqs.diamondmm.com/
URL: http://www.diamondmm.com/
Diamond Driver Installation for Windows® 7/Win 8/Win 8.1/Win 10
start your computer and do NOT insert the installation CD until you are
prompted to do so.
1. The Found New Hardware Wizard may appear upon Windows startup. Click
the CANCEL button.
NOTICE: Users with cards which support multiple monitors will need to
perform step 1 twice.
2. Insert the Diamond Installation disc into your CD drive and wait for the menu
to appear.
NOTICE 1: If the CD does not start automatically you can double
click the My Computer icon on the desktop, double click
your CD drive icon (Diamond) and double click the DIAMOND
(or possibly DIAMOND.EXE) icon.
3. Select the Install Video Driver button on the main menu and an installation
wizard will appear.
4. Click the NEXT button to start the wizard.
5. Click YES to the license agreement.
6. Click the EXPRESS button.
7. You may receive the following notices:
NOTICE 2: Windows 7/Win 8/Win 8.1/Win 10 Users -Driver has not passed
Windows logo testing.You must click Continue Anyway to install the driver.
NOTICE 3: If you have receive either of the above posted notices, please do
not be concerned with the actual text of the message. The message only
implies that Microsoft has not personally tested the drivers. Diamond has
thoroughly tested the drivers prior to the release of the product.
8. If prompted, select the option to restart the computer.
9. Click the Finish button.
For advanced setting instructions, please refer to the documentation
on the installation CD.
Diamond Multimedia Product Warranty
All Diamond Multimedia products are guaranteed to come with a standard one year limited
warranty. The warranty is extended only to the original buyer and is not transferable. Some
Diamond Multimedia products have an optional extended limited warranty with registration. It
is recommended that you keep your receipt so Diamond Multimedia can verify the purchase
date of the product and confirm your warranty. For more information, visit:
http://www.diamondmm.com/diamond-multimedia-product-warranty.html
Warranty Terms
Product Condition:
• Removal and or Defacing of Serial/Part number sticker(s) on ANY Diamond Multimedia
products WILL void ALL warranties.
• All products must be returned in the originally sold condition. Products received by
Diamond Multimedia for replacement that include 3rd-party attachments will be returned to
the address on the package.
• All products must return in their original packaging with all original components.
• There must be no physical damage to any component including damage that is caused by:
- inadequate or improper repairs carried out by any person or entity which is not
authorized by the manufacturer to perform warranty services on its behalf; negligence,
accidents, modifications,defective installation or misuse and use of inappropriate spare
parts;
- fire, immersion in liquid, lightning, earthquake, inadequate ventilation, Acts of
God,incorrect application of main voltage howsoever arising, or any other cause beyond
the control of Diamond Multimedia;
- any other goods which can be used with the product, but are not the product itself;
- consumable or wearing items requiring replacement as part of normal service, including
(but not limited to) dry cells and rechargeable batteries.
Replacement of Product:
• All Diamond Multimedia products must be sent in for RMA.
• Diamond Multimedia REQUIRES the original receipt or invoice of purchase as a copy of
proof of the date of purchase.
• The warranty does not transfer to third party products which Diamond Multimedia distributes
AS IS unless otherwise specified. Third party products may be warranted by the third party.
• Replacement of Diamond Multimedia RMA will follow the original products warranty based
on the original date of purchase.
• Diamond Multimedia will use new or refurbished parts in performing warranty repairs and in
building replacement systems.
Amended August, 2015
Please
Additional Software
Diamond has additional software on our web site at:
http://dmmdownload.com/hotlinks.php.
These software packages are optional to install.
Adobe Acrobat Reader Installation
This program is required to view the electronic user manual included
on the installation CD.
Acrobat Reader can be downloaded from our web site at:
http://dmmdownload.com/hotlinks.php.
Troubleshooting
Disable On-board Video
If your system has built in video support (known as on board video)
you will need to first have the on board video disabled in Windows
before installing the drivers for the Diamond video card.
1. Make sure your monitor is still connected to your on board video connector.
2. Turn on the power to your computer and wait for the desktop to appear.
3. Windows 7/Win8/Win 8.1/Win 10 Users Click "Start", "Run" and type:
"DEVMGMT.MSC" and click "OK."
4. Left click the plus symbol [+] next to Display Adapters
5. Double click the onboard display adapter. (Usually this will show up some-
thing like Intel, SIS, VIA, etc.)
Windows 7/Win8/Win 8.1/Win 10 Users
There is a section at the bottom which reads Device Usage. Click the down
arrow and select Do not use this device (Disable) and click OK.
6. Click Start, Turn Off Computer, and click Turn Off.
7. Disconnect the monitor cable from the onboard video card and connect
it to the newly installed Diamond video card.
Average shipping time range from 7 to 15 days, depending on actual shipment destination.
Shipments made outside the US may take longer to deliver.
Diamond Multimedia reserves the right to claim for shipping fees along with service charges for
any product that is returned incomplete or not under warranty. Diamond Multimedia will pay for
shipping cost from Diamond Multimedia back to US and Canadian customers provided the
product is indeed under warranty and there is no damage caused by improper installation or
modification of the merchandise. Customers are responsible for shipping charges to Diamond.
Customers located outside of the United States or using military addresses (APO,etc) will be
required to pay for return shipping.
DURING THE DURATION OF THE LIMITED WARRANTY PERIOD, IT IS AT THE SOLE
DISCRETION OF DIAMOND MULTIMEDIA TO REPAIR OR REPLACE ANY DEFECTIVE
COMPONENTS THAT DIAMOND MULTIMEDIA AGREES TO BE UNDER THE CONDITIONS
OF THE WARRANTY. IF AN RMA PRODUCT IS NOT REPAIRABLE AND DETERMINED TO
STILL BE UNDER WARRANTY AS STATED ABOVE BUT IS NO LONGER MANUFACTURED
BY DIAMOND MULTIMEDIA (END OF LIFE), DIAMOND MULTIMEDIA WILL GIVE A CREDIT
OFFER FOR AN UPGRADE ON NEWER PRODUCTS. CREDIT AMOUNT IS DETERMINED
BY DIAMOND MULTIMEDIA'S ASSESMENT OF THE MARKET VALUE OF THE PRODUCT OF
WHEN THE RMA IS ISSUED SHIPPING
TO THE FULLEST EXTENT ALLOWED BY LAW, THE WARRANTIES, REMEDIES AND
LIMITATIONS CONTAINED HEREIN ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION,
WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, QUALITY, CORRESPONDENCE WITH DESCRIPTION AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. TO THE FULLEST
EXTENT ALLOWED BY LAW, DIAMOND ALSO EXCLUDES FOR ITSELF AND ITS SUPPLI-
ERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS,
LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF DIAMOND, ITS SUPPLIERS OR
ITS RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
DIAMOND'S SOLE LIABILITY WITH RESPECT TO ITS PRODUCT IS LIMITED TO REPAIR OR
REPLACEMENT OF THE PRODUCT, AT DIAMOND 'S OPTION. THIS DISCLAIMER OF
LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL FOR ESSENTIAL PURPOSE.
DISCLAIMER: Some jurisdictions may not allow the exclusion or limitation of incidental or
consequential damages for products supplied to consumers, or the limitation of liability for
personal injury, so the foregoing limitations and exclusions may not apply or may be limited in
their application to you. When implied warranties are not allowed to be excluded in their entirety,
they will be limited to the duration of the applicable written warranty. This warranty gives you
specific legal rights that may vary depending on the law of the applicable jurisdiction.
Jan. 2014 PN#: R9USRG
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