Dell TSR9C Guide D'utilisation page 18

damage during shipment. You may return software for refund or credit only if the
sealed package containing the diskette(s) or CD(s) is unopened. Returned products
must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables,
and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either applications software or an operating
system that has been installed by Dell, the whole system must be returned, along
with any media and documentation that may have been included in the original
shipment.
This "Total Satisfaction" Return Policy does not apply to DellWare products, which
may be returned under DellWare's then-current return policy. In addition, recondi-
tioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.
Dell-branded hardware products shipped on or after January 1, 1997 , are eligible to
carry the "NSTL Hardware Tested Year 2000 Compliant" logo by virtue of formal test-
ing with, and successful completion of, the National Software Testing Laboratories
(NSTL) YMARK2000 test.* Dell will treat a failure to pass the YMARK2000 test as a
covered event under Dell's warranty for the product, subject to the normal warranty
limitations.** For a complete copy of Dell's warranty, see the product's documenta-
tion. Dell-branded hardware products will also recognize the year 2000 as a leap year.
*The YMARK2000 standard tests the ability of system hardware and firmware to support the
transition to the year 2000 (and to recognize leap years, when appropriate, for years 2000
through 2009 inclusive) and not that of options, operating systems, or applications software.
Dell-branded hardware products that pass the YMARK2000 test conform to BSI-DISC
PD 2000-1.
** Except for this clarification of Dell's warranty for NSTL logo hardware, all other warranties,
conditions and remedies, express or implied, relating to year 2000 readiness or compliance are
disclaimed. To make a claim under this warranty for NSTL logo hardware, customers must con-
tact Dell prior to January 1, 2001. Despite a system's ability to pass the YMARK2000 test, actual
rollover results in specific operating environments may vary depending on other factors includ-
ing, but not limited to, other hardware, operating systems, and applications software.
For Dell-branded hardware products shipped prior to January 1, 1997 , that have an
upgradable basic input/output system (BIOS), Dell makes available a BIOS upgrade.
Although these products may not have been tested under the YMARK2000 test, Dell
believes that the hardware would pass the YMARK2000 test, provided the appropri-
ate BIOS upgrade is properly loaded.
For Dell-branded hardware products that do not have an upgradable BIOS, Dell has
made available, as a convenience to customers, the Dell Program Patch, a software
utility designed to assist customers in managing the year 2000 rollover.
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