Troubleshooting
Problem
No mist coming out of
mist outlet.
White dust (limescale)
has appeared around the
appliance and inside.
The appliance is leaking
water.
There is a pool of water
around the appliance.
The appliance is
making an unusual
and/or loud noise.
Cause
The appliance is not
plugged in.
The appliance is not
turned on.
No water in the water tank.
The water level is low.
The water being used
has high mineral
content.
The silicone ring within
the water tank cap is
incorrectly positioned
and/or the water tank
cap is loose and needs
tightening.
Excess water has been
spilt when filling the water
tank or when placing the
water tank onto the base.
The water level is
too low.
The water tank is not
positioned correctly on
the base.
Solution
Plug the appliance into a
suitable power socket.
Press the power button
to turn the appliance on.
Fill the water tank with
cold or room temperature
water (for best results use
distilled water).
Use distilled, purified, or
filtered water. Clean the
appliance on a regular
basis.
Ensure the silicone ring
within the water tank
cap is correctly
positioned and/or
tighten the water tank
cap.
Use a dry, soft cloth to
absorb any excess water
when filling the water
tank and placing it onto
the base.
Fill the water tank with
cold or room temperature
water (for best results use
distilled water).
Realign the water tank
with the base so that it
fits securely.
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