D-Link DWR-933 Guide D'installation page 7

TROubLESHOOTING
SETuP AND CoNFiGuRATioN PRobLEMS
1. WHY AM I uNAbLE TO CONNECT TO MY MObILE INTERNET SERVICE?
Check to make sure the SIM card is installed properly, and that your SIM
card has 4G/3G data service. Also, make sure that antivirus software is
not blocking your connection.
2. I'M HAVING TROubLE uSING THE DWR-933 ON MY MAC.
Due to how Mac OS handles USB ports, if you connect the DWR-933 to
a different USB port than you originally used, you will need to reinstall the
drivers.
3. I CAN'T CONNECT TO THE DWR-933'S WI-FI.
If your DWR-933 is powered on and does not display the two Wi-Fi
indicators on the screen, your DWR-933's Wi-Fi may have been turned off.
To toggle Wi-Fi, press and hold the WPS pairing button for six seconds.
4. IF I HAVE FORGOTTEN MY SSID OR PASSWORD, WHAT CAN I DO?
You can press the power button to cycle through the different screens
until the wireless network name (SSID) and password (KEY) appear.
Please note that the 2.4 GHz wireless network (2.4G) and 5 GHz wireless
network (5G) are configured independently.
Additionally, you can use WPS to connect other WPS-supported devices
to your wireless network without entering the SSID or password. Initiate
WPS pairing on your device, then press and hold the WPS button on the
DWR-933 until the WPS icon appears on the display. Your device will then
automatically connect to your wireless network.
Finally, you can perform a factory reset by inserting a long thin tool, such
as an unfolded paperclip, into the reset button under the battery cover.
Press and hold for 10 seconds and release to initiate a factory reset. Your
SSID and password will be reset to factory defaults.
TECHNiCAL SuPPoRT
DWR-933
eu.dlink.com/support
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