SunStar G.U.M PowerCARE 4200 Manuel page 7

8. TROUBLESHOOTING
PROBLEM
Toothbrush does not
start
Toothbrush loses its
charge too quickly
Brush head bristles are
wearing out before the
3-month replacement
period
Tickling sensation while
brushing
Gums bleed slightly
If you cannot find a solution to your problem please contact us. You may also consult
the FAQ section on www.SunstarGUM.com.
9. WARRANTY
Sunstar Europe SA warrants this product to be free from defects in materials and
workmanship for a period of two years from the date of original purchase.
Subject to the exclusions below, if the GUM® PowerCARE™ toothbrush experiences
defects in materials or workmanship within two years of your original purchase date,
Sunstar will replace your brush free of charge. Simply send the entire unit, including
charger, postage prepaid with a copy of the original purchase receipt (price circled)
and a short description of the problem.
Exclusions: This limited warranty does not cover brush heads, any damage caused by
alterations or tampering with the product, unauthorized attempt to repair/modify the
product, use contrary to the Directions for Use, normal wear and tear, purely cosmetic
damage that does not affect the correct operation of the toothbrush and use of brush
heads or a charger not approved for this product.
This Warranty is non-transferable. You may also have other rights which may vary
country to country. This warranty is in lieu of all other warranties, express or implied or
statutory, including any implied warranties of merchantability, fitness for a particular
purpose or failure of essential remedy. In no event shall Sunstar Europe SA be liable for
consequential or incidental damages.
POSSIBLE CAUSE
• It may require charging
• The bristles could be
clogged with toothpaste.
• For the first use, or after
a long period of not using,
the battery needs 16 hours
of charge.
You could be brushing
too hard.
This is normal, especially
if you just switched from a
manual toothbrush.
• Brushing mode is not
optimal
• May happen in the first
days of usage
SOLUTION
• Firmly push On/Off/
Mode switch again
• Charge the toothbrush as
instructed in this manual
• If the brush head bristles
are clogged with tooth-
paste. follow the cleaning
instructions in this manual
• Use lighter pressure
when brushing.
• Charge continuously for
at least 16 hours.
Use lighter pressure when
brushing
After a week of use, you
will become more accusto-
med to the vibration.
• Try using the "Sensitive"
mode instead of the "Daily
care"
• Bleeding should stop
after a few days. Should it
persist more than 2 weeks,
please consult your dental
professional.
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