Samsung GQ55Q8DN Mode D'emploi page 15

The CI+ does not work.
The remote control does not work.
The cable box or satellite box remote control doesn't turn the TV on or off or adjust the
volume.
The TV settings are lost after 5 minutes.
Intermittent Wi-Fi
Single story
• Your Samsung TV conforms to the CI+ 1.4 standards.
• Where a CI+ Common Interface module is incompatible with this device then please remove the module
and contact the CI+ operator for assistance.
• Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it
does not, replace the remote control's batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
• Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or
satellite box user manual for the SAMSUNG TV code.
• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode (
> General > System Manager > Usage Mode > Home Mode).
• Make sure the TV has a network connection (
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless
phones, stone walls/fireplaces, etc.)
• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the
Mac addresses of your new Modem/Router and the TV.
Multi story
> Settings > General > Network > Network Status).
> Settings
Wireless router
Wireless repeater
English - 15