If a power failure occurs, frozen foods will stay frozen for over 2 days (upright/convertible) or
3 days (chest) if the appliance is kept closed*. If the power failure continues, pack seven or eight
pounds of dry ice into the unit every 24 hours. Look in the Yellow Pages under "Dry Ice," "Dairies,"
or "Ice Cream Manufacturers" for local dry ice suppliers. Always wear gloves and use caution when
handling dry ice.
If the appliance has stopped operating,
see "Appliance does not run" in the BEFORE YOU CALL section of this manual. If you cannot
solve the problem, call an authorized servicer immediately.
If the appliance remains off for several hours, follow the directions above for the use of
dry ice during a power failure. If necessary, take the food to a local locker plant until the unit is
ready to operate. Look in the Yellow Pages under "Frozen Food Locker Plants."
*Average cabinet temperature as tested per AHAM standard HRF-1-2007 Section 7.9 at 70º with door
remaining closed.
1-866-312-2117 (United States)
1-800-668-4606 (Canada)
Before calling for service, review this list. It may save you time and expense. This list includes com-
mon occurrences that are not the result of defective workmanship or materials in this appliance.
PROBLEM
APPLIANCE OPERATION
Appliance
• Appliance is plugged into a
does not run.
• Temperature Control is in
• Appliance may not be
• Hose fuse blown or tripped
• Power outage
CAUSE
circuit that has a ground
fault interrupt.
the OFF position or POWER
OFF position.
plugged in or plug is loose.
circuit breaker.
FREEZER FAILURE
BEFORE YOU CALL
CORRECTION
• Use another circuit. If you are unsure
about the outlet, have it checked by a
certified technician.
• See Setting the Temperature
Control section.
• Ensure plug is tightly pushed into outlet.
• Check/replace fuse with a 15-amp time-
delay fuse. Reset circuit breaker.
• Check house lights. Call local electric company.
POWER/
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