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LATRAX SERVICE AND SUPPORT
Phone: 1-888-TRAXXAS (US residents only) *
1-972-549-3000*
Online: LaTrax.com/support
E-mail: support@LaTrax.com
*Monday through Friday from 8:30am to 9:00pm central time.
Warranty Coverage
Electronic Components
LaTrax electronic components are warranted to be free from defects in materials and workmanship for a period of thirty (30) days from the
date of purchase. Electronic components consist of the radio system (transmitter, receiver, servos, switches, chargers, adapters, and receiver
battery holders) and any other LaTrax electronic component. See the additional limitations that apply.
Chassis and Driveline
The chassis and driveline consist of all remaining parts of the model that are not considered electronic. This includes electric motors.
Your new model is considered to be a hobby-class model. We have made every effort in component design, material selection, and assembly
to make our products as durable as possible. Because our products are high-performance hobby-class models that operate at a much higher
level of performance than a "toy," require periodic maintenance, and are intended to be used in high-performance applications over an
extremely wide range of running conditions and situations, no warranties are expressed or implied that cover damage caused by normal use
or wear, or cover or imply how long any chassis or motor part will last before requiring replacement due to wear. Parts will wear from use and
occasionally require replacement. The chassis and driveline are only covered against manufacturer's defects in materials, workmanship, or
assembly when they are new (before being used).
If any component is found to be defective, incorrectly made, or incorrectly assembled within the warranty coverage time period (where
applicable), it will be repaired or replaced at the sole discretion of LaTrax. This will be done within a reasonable time period and free of charge.
If you believe a defect in materials, workmanship, or assembly was not apparent when the product was new and only became evident after
the product was used, then please contact LaTrax Technical Support. We stand behind our products and reputation and pledge to do our best to
make sure you are satisfied with your LaTrax product.
Limitations
Any and all warranty coverage does not cover replacement of parts and components damaged by abuse, neglect, improper or unreasonable
use, crash damage, water or excessive moisture, chemical damage, improper or infrequent maintenance, accident, unauthorized alteration or
modification, or items that are considered consumable. LaTrax will not pay for the cost of shipping or transportation of a defective component to
us. This warranty is limited to the charger only and does not cover batteries, vehicles, and other accessories used in conjunction with the charger.
Your Hobby Dealer's Role
All warranty claims are handled directly by LaTrax. Your dealer can assist you in contacting LaTrax and determining which components might
be defective, but he is under no obligation to provide free replacement parts or service. LaTrax does not authorize dealers to make over-the-
counter exchanges or refunds for LaTrax products that have been used. LaTrax will make the sole and final determination if a product or
component can be covered under warranty.
Limitations of Liability
LaTrax makes no other warranties expressed or implied. LaTrax shall not be liable for any special, indirect, incidental, or consequential
damages arising out of the assembly, installation, or use of their products or any accessory or chemical required to use their products. By the
act of operating/using the product, the user accepts all resulting liability. In no case shall LaTrax's liability exceed the actual purchase price
paid for the product. LaTrax reserves the right to modify warranty provisions without notice. All warranty claims will be handled directly by
LaTrax. This warranty gives the customer specific legal rights and possibly other rights that vary from state to state. All dollar amounts stated
are in United States dollars. The term "lifetime" shall refer to the product's production life at LaTrax. LaTrax is not obligated to provide upgraded
products at a reduced rate when a previous product's production cycle has ended.
LaTrax encourages you to register your model online at LaTrax.com.
Non-Warranty Service
LaTrax offers a lifetime electronics warranty plan. It requires no payment up front. You only pay when you need the service.
LaTrax Lifetime Electronics Warranty
After the expiration of the warranty period, LaTrax will repair electronic components for a flat rate of $15.00 US, plus $5.00 US shipping and
handling. The electronic products covered by this extended service plan include electronic speed controls, transmitters, receivers, servos,
and battery chargers. Motors and mechanical speed controls are not covered. Other mechanical repairs will be estimated separately. The
covered repairs are limited to non-mechanical components that have NOT been subjected to abuse, misuse, or neglect. Products damaged by
intentional abuse, misuse, or neglect may be subject to additional charges. Electronic speed controls that have been damaged by intentional
abuse, misuse, water damage, or neglect may be subject to charges in addition to the warranty charge. The maximum additional charge will be
automatically assessed when an electronic speed control has been rewired with non-factory connectors. Factory-installed connectors must be
in place in order to connect the speed controls to factory test equipment. LaTrax liability, in no case, shall be greater than the actual purchase
price of this product.
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