Base Plus
PROBLEM
The product jerks when opening, jams
and movement is noisy
MOTORISED AWNING
PROBLEM
Fabric does not roll up evenly (forms
cone)
Squeaking noise during movement of
the product
The product jerks when opening, jams
and movement is noisy
The motor does not stop during the
product closing phase
Motor very noisy
The motor stops after 4-5 minutes of
continuous operation
The product opens and closes on its
own with a remote control system
The product will not move
The product does not open or close
fully
The product does not close in strong
wind/rain
5.2 Cleaning
· All cleaning operations must be performed with the electrical supply disconnected.
· Clean monthly, or when required.
· Qualified personnel are not required for ordinary cleaning operations.
· Using ladders, trestles or other similar equipment for cleaning must only be performed by specialised
personnel, who must follow applicable health and safety legislation and use appropriate PPE such as
safety harnesses etc.
· Do not use organic solvents, ammonia or hydrocarbons.
· Avoid the use of abrasive products.
Cleaning the fabric is essential to protect against the formation of mould due to dust or other material deposited
on the fabric; this can be performed by vacuuming up the dust, or using a damp cloth or sponge with warm water.
Dry the fabric after cleaning.
Cleaning of the aluminium components may be performed with water and neutral detergent.
5.3 Scheduled maintenance
· All maintenance operations must be performed with the electrical supply disconnected.
26
CAUSES
Incorrect alignment of arms
Check that there are no obstacles
preventing the terminal from sliding
CAUSES
Incorrect alignment of arms
Gust of wind
Impurities/obstructions in moving parts
Incorrect alignment of arms
Wiring error/faulty motor
Check that there are no obstacles
preventing the terminal from sliding
Incorrect alignment of arms
Incorrect programming
Wiring error/faulty motor
Motor thermal cutout
Remote control battery flat
Anemometer/rain sensor operational
Remote control battery flat
Anemometer/rain sensor operational
Lack of power supply
Broken motor
Wiring error
Incorrect programming
Anemometer/rain sensor operational
Faulty/unpowered rain sensor/
anemometer
Motor not correctly programmed
Use and maintenance manual
SOLUTIONS
Contact Technical Support
Contact Technical Support
SOLUTIONS
Contact Technical Support
Unroll the fabric and eliminate any folds
Clean and lubricate any moving parts
see |Ch.Pt.5 "Maintenance", P. 25
Contact Technical Support
Contact Technical Support
Remove any obstacles
Contact Technical Support
Contact Technical Support
Contact Technical Support
Let the motor cool down
Replace the battery
Wait for the wind/rain to stop
Replace the battery
Wait for the wind/rain to stop
Connect the power supply
Contact Technical Support
Contact Technical Support
Contact Technical Support
Wait for the wind/rain to stop
Contact Technical Support
Rev.06
05/09/2019