K-Systems AV1 Mode D'emploi page 13

AV1 AND AV5 USER MANUAL
WARRANTY INFORMATION AND LIMITS ON LIABILITY CONTINUED
2. To return goods, you must contact a Customer Service Representative by telephone (+45 46 79 02 02)
for a Returned Merchandise Authorization (RMA) number. Items will not be accepted without an
RMA number.
Please have the following information:
• Reason you wish to return the goods
• Quantity, description, part number, serial number of the goods
• Date of receipt of order
• Customer's purchase order and the CooperSurgical invoice number
All used goods must be cleaned and sterilized prior to shipment.
3. Shipment must be sent prepaid by the customer. Freight collect shipments will not be accepted, and
goods will be returned to sender.
4. If Customer intends to return equipment ordered in error, the following restocking charges and terms
will apply:
• 25 percent within 60 days from date of shipment
• Goods must be returned unused, in the original carton, and in marketable condition
• Refurbishing and replacement charges will be added to the restocking charges for damaged or missing items
• No return after 60 days
• No refund on sterile, single-use disposable products
Send all returns to:
CooperSurgical European Distribution Center B.V.
Celsiusweg 35
5928 PR Venlo
The Netherlands
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