Additional information
EN
LIMITED 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR
LIMITED GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson's discretion)
if it is found to be defective due to faulty materials, workmanship or
function within 2 years of purchase or delivery (if any part is no longer
available or out of manufacture Dyson will replace it with a functional
replacement part).
• Where this appliance is sold outside of the EU, this guarantee will only be
valid if the appliance is used in the country in which it was sold.
• Where this appliance is sold within the EU, this guarantee will only be
valid (i) if the appliance is used in the country in which it was sold or (ii) if
the appliance is used in Austria, Belgium, France, Germany, Ireland, Italy,
Netherlands, Spain or the United Kingdom and the same model as this
appliance is sold at the same voltage rating in the relevant country.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product
where a defect is the result of:
• Damage caused by not carrying out the recommended
appliance maintenance.
• Accidental damage, faults caused by negligent use or care, misuse,
neglect, carelessness or operation or handling of the appliance which
is not in accordance with the Dyson Operating Manual.
• Use of the appliance for anything other than the use it is designed for.
• Use of the appliance outside of 'normal use' which is defined as more
than 2 hours per day.
• Use of the appliance in salons or by stylists.
• Use of parts not assembled or installed in accordance with the
instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson
or its authorised agents.
• Normal wear and tear (e.g. fuse etc.).
If you are in any doubt as to what is covered by your guarantee,
please contact the Dyson Helpline.
SUMMARY OF COVER
• The guarantee becomes effective from the date of purchase (or the date
of delivery if this is later).
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance.
Without this proof, any work carried out will be chargeable. Keep your
receipt or delivery note.
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