Replace Silicone Earplug and Ear-tips:
Need to use a certain amount of
force to remove the earplugs
Q&A:
1.Why can't the earbuds connect to each other successfully?/Why do I only hear
the sound on one side?
Here are three ways to connect:
1. Turn off the bluetooth of your device, and turn it back on in several seconds later.
2. Firstly, reset the earbuds by following steps: Take earbuds out of the charging box,
long press the touchpads of both earbuds for 5 seconds to turn them off. Long press
both earbuds at the same time from turning on to off, it takes about 12 seconds. Then,
turn on the earbuds and click "S5" on your bluetooth device to connect.
3. Put earbuds back in the charging box, then take them out to repair.
2.How to reset the earbuds?
1. Take earbuds out of the charging box, long press the touchpads of both earbuds for
5 seconds to turn them off.
2. Long press both earbuds at the same time from turning on to off, it takes about 12
seconds.
3.How to turn off the earbuds?
Solutions:3 ways to turn off your earbuds:
①Touch and hold the touchpad 5 seconds when they are not connected to mobile
devices.
②Put earbuds into charging box to turn off earbuds automatically.
③Earbuds will power off automatically if there is no connection with a Bluetooth
device about 5 minutes after powering on.
4.How to turn on the earbuds?
Solutions:2 ways to turn on your earbuds:
①Touch and hold the touchpad for 2-3 seconds to turn earbuds on.
②Put earbuds into charging case,then take out of earbuds,that turn on automatically.
5.Why is one earbud workable and the other one earbud unworkable when I take
earbuds out of charging box?
Solution: It doesn't mean that the earbud is broken.As when earbud is charging,you
did not put the earbud on right position,or there is dust/something else remain on
the charging connection parts of earbud which affect charging.So the unworkable one
earbud is out of power.
6.Why can not earbuds be charged in the charging box?
Solution: Please make sure your charging box with power.Kindly remember to wipe
and dry charging connection parts of earbuds,then put them into the charging box-
.Perhaps some dust or something else remain on the charging connection parts of
earbuds that will affect charging.
Align the hole in the silicone earplug
with the hole in the earbuds
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