Troubleshooting - Home Hero VC9387S-7 Mode D'emploi

10. Remove hair and dirt from the brush on the bottom of the device. To do so, lay the
device horizontally on the fl oor. Pay attention that the dirty water and the fresh water
reservoirs are empty or have been taken out. The water could leak out of the water
reservoirs.
11. Let all parts of the device (even the brush on the bottom of the device) dry completely
before storing it.

Troubleshooting

If the device should stop working properly, fi rst check whether you are able to correct
the problem yourself. Otherwise contact customer service.
Do not attempt to repair a defective electrical device yourself!
Problem
The device is not functioning.
The dirty water is not
properly suctioned up.
Water is escaping from the
device.
19
3. The cap is on the back of the reservoir. Turn it 90 °
counterclockwise to open it.
4. Pour out the dirty water and rinse the reservoir out
thoroughly with warm water (max. 40 °C).
5. The exhaust air fi lter is located at the top of the dirty water
reservoir. Press the locking mechanism outward toward
the fi lter and remove the fi lter mount.
6. Take the fi lter out of the holder and rinse it off with warm
water.
7. Take the protective motor fi lter out of the main unit and
rinse it off with warm water.
8. Pour the leftover cleaning solution out of the fresh water
reservoir and clean the reservoir thoroughly with warm
water.
9. As required, wipe down the device with a moist cloth.
Potential cause / solution
• Is the plug properly connected with the socket?
• Is the socket defective? Try another socket.
• Check the socket's fuse.
• Is the cap of the dirty water reservoir properly
closed?
• Is the dirty water reservoir full?
• Is the dirty water reservoir full?
• Is the cap of the dirty or fresh water reservoir
properly closed?
• Has the dirty or fresh water reservoir been
inserted correctly into the device?
EN