D-Link MYDLINK DCS-5010L Guide D'installation page 5

TrOUBlESHOOTING
SETUP AND CONFIGURATION PROBLEMS
1. WHAT CAN I dO IF I FOrGET my CAmErA PASSWOrd?
- If you forget your camera password, you will need to perform a hard reset of your camera. This
process will change all your settings back to the factory defaults.
- To reset your camera, please use an unfolded paperclip to press and hold the RESET button for
at least 10 seconds while your camera is plugged in.
2. WHy dOES THE lEd NOT lIGHT UP?
- The power supply might be faulty. Confirm that you are using the provided DC 12 V power supply
for this network camera. Verify that the power supply is correctly connected. If the camera is
functioning normally, the LED may have been disabled.
3. WHy CAN'T I CONNECT TO my WIrElESS rOUTEr?
- If you are having trouble connecting to your wireless router, try locating the DCS-5010L into a
location that is closer to your router. After the Power LED turns solid green, you can move it to
the desired location.
4. WHAT APP dOES THE dCS-5010l WOrK WITH?
- The DCS-5010L works with the mydlink Home app.
5. WHErE CAN I FINd THE mydlINK HOmE APP?
- You may download the free mydlink Home app from the App store (iOS) or Google Play Store
(Android). Search for the mydlink Home app by typing in "mydlink" or "mydlink home".
6. HOW dOES THE CAmErA WOrK WHIlE I Am AWAy FrOm HOmE?
- Remote access of the DCS-5010L is enabled once you have registered and linked your Camera
through mydlink. You will be able to control your Camera from anywhere using your iOS or Android
device.*
*Your DCS-5010L must be connected to your home wired or Wi-Fi network for remote access.
TECHNICAL SUPPORT
United Kingdom (Mon-Fri) , Website: http://www.dlink.com
Home Wireless/Broadband 0871 873 3000 (9.00am–06.00pm, Sat 10.00am-02.00pm)
Managed, Smart, & Wireless Switches, or Firewalls 0871 873 0909 (09.00am- 05.30pm)
(BT 10ppm, other carriers may vary.)
Ireland (Mon-Fri), Website: http://www.dlink.com
All Products 1890 886 899 (09.00am-06.00pm, Sat 10.00am-02.00pm)
Phone rates: €0.05ppm peak, €0.045ppm off peak times
DCS-5010L
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