Troubleshooting - INFOSEC UPS SYSTEM E4 VALUE 1000 Manuel Utilisateur

4. Troubleshooting

If the UPS system does not operate correctly, please use the table below to help solve the
problem.
Symptom
LED2 and LED5 will flash at the
same time. And alarm is sounding
every second.
LED5 and LED9 will be on at the
same time and alarm is sounding
continuously.
LED5 and LED6 will flash at the
same time and alarm is sounding
twice every second.
LED5 and LED6 will be on at the
same time. And alarm is
continuously sounding.
Battery backup time is shorter
than nominal value
INFOSEC UPS SYSTEM – 4 rue de la Rigotière – 44700 Orvault – France – www.infosec-ups.com
Hot Line Tel : +33 (0)2 40 76 15 82 – fax : +33(0)2 40 94 29 51 – hotline@infosec.fr – 03 16 AA AA 204 08
Possible cause
The external or internal
battery is incorrectly
connected.
Battery voltage
abnormal or the charger is
fault.
UPS is overload
UPS is overloaded. Devices
connected to the UPS are
fed directly by the
electrical network via the
Bypass.
After repetitive overloads,
the UPS is locked in the
Bypass mode. Connected
devices are fed directly by
the mains.
The UPS shut down
automatically because of
overload at the UPS
output.
Batteries are not fully
charged
Batteries defect
Remedy
Check if all batteries are
connected well.
is Contact your dealer or the
hotline.
Remove excess loads from
UPS output.
Remove excess loads from
UPS output.
Remove excess loads from
UPS output first. Then shut
down the UPS and restart
it.
Remove excess loads from
UPS output and restart it.
Charge the batteries for at
least 5 hours and then
check capacity. If the
problem still persists,
consult your dealer.
Contact your dealer dealer
or the hotline to replace
the battery.
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