US
WARRANTY
Note: We only provide our warranty for the buyer who purchased on Amazon (Jackery
Inc.), Jackery website or local authorized dealers.
Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from
defects in workmanship and material under normal consumer use during the applicable warranty
period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not
assume, nor authorize any person to assume for us, any other liability in connection with the sale of
our products.
Warranty Period
3 Years Standard Warranty: The standard warranty period for Jackery Explorer 2000 Plus is 36
months. In each case, the warranty period is measured starting on the date of purchase by the
original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable
documentary proof, is required in order to establish the start date of the warranty period.
2 Years Extended Warranty: To activate the Warranty Extension, you must register your product
online or contact our customer service team at hello@jackery.com to extend the standard warranty
runtime.
Repair or replacement
Jackery will repair or replace (at Jackery's expense) any Jackery product that fails to operate during
the applicable warranty period due to a defect in workmanship or material. The repaired/replaced
product assumes the remaining warranty of the original date of purchase.
Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not
transferable to any subsequent owner.
Exclusions
Jackery's warranty does not apply to:
Misused, abused, modified, damaged by accident, or used for anything other than normal consumer
use as authorized in Jackery's current product literature.
Attempted repair by anyone other than an authorized facility.
Any product purchased through an online auction house.
Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you
within seven days after you purchase the product and at least once every 6 months thereafter.
Interpretation Rights
Jackery Inc. reserves the right to final interpretation of the above customers' after-sales policy.
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