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TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-800-776-9425,
8:30 a.m. –5:00 p.m. EST, Monday – Friday.
PROBLEM
Stove does
not operate.
Power light is ON
but the flame effect
is not visible.
Heater is not
operating.
Excessive noise
when the heater
is operating.
POSSIBLE CAUSE
1. The stove is not
plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. Loose light bulb(s).
3. Burnt out light bulb(s).
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
5. Dirty or clogged vents.
6. The thermostat is satisfied.
1. Defective fan.
2. Defective heater assembly.
3. Dirt/dust on fan.
CORRECTIVE ACTION
1. Make sure the stove is plugged in
to a standard 120V outlet.
2. Check additional appliances on the
circuit; ideally the stove should be
on a dedicated 15 Amp circuit.
3. Call customer service.
4. Call customer service.
1. Refer to operating instructions.
2. Tighten light bulb(s).
3. Replace light bulb(s).
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
4. Call customer service.
5. Unplug the unit. Clear vent area of dust
and debris. Wait ten minutes, plug the
unit in again and turn on the heater.
6. Adjust thermostat clockwise to make
room warmer.
1. Call customer service.
2. Call customer service.
3. Refer to maintenance section.
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