Technical Assistance And Service; Factory Service; Power Factor Correction - DIGAM POWERSOFT Q Série Manuel D'utilisation

Technical assistance and service

Servicing your unit requires a trained technician capable of performing the type of service you need.
There are no user serviceable components inside your unit and the danger of electric shock exists.
Additionally, some of the components in your unit are Powersoft specific parts that require Powersoft
replacements.
Technical assistance
If you suspect that your amplifier is defective, check your system configuration and amplifier settings to
determine the origin of the problem. In many cases, incorrect audio interfacing, poor cabling, or other
system level impairments are the cause of problems in audio systems. For technical assistance
beyond the information given in this manual, the Powersoft technical Services department may be
contacted.

Factory service

In the event that your amplifier does need factory service, you may reach the Powersoft Technical
Services department for return instructions. A Return Authorization (RA) number must be obtained
from Powersoft Technical Services department. Powersoft may not account for products that are
returned without a Return Authorization number.
Product Return Guidelines
1. Pack the product well for protection during shipment.
2. Include a copy of the sales receipt, your name, return address, phone number, and defect
description with your return correspondence.
3. Call the Powersoft Technical Authorization Services department for an outside of the packaging.
4. Ship the product prepaid to Powersoft. We recommend United Parcel service (UPS).
International servicing
For Powersoft products that are purchased outside of the Italy, service must be referred to the
distributor or dealer from where the product was purchased. There are numerous service centers in
many countries. The service centers in your country may be located by your dealer or distributor.

Power Factor Correction

The DIGAM amplifier has an automatic power factor correction system for a perfect main network
interface. The amplifier is a resistive load for the main network, minimizing the reactive power and the
harmonic distortion on the current. The system allows performance to be maintained even in
circumstances of varying the mains voltage.
POWERSOFT
Powersoft S.r.l.
C.A.Technical Service Department
Web: www.powersoft.it
E-mail: support@powersoft.it
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