Technical Support; What To Do In Case Of An Emergency - Tesla Powerwall 2 AC Manuel Du Propriétaire

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Technical Support

If you need further assistance, contact the Tesla Service team at the support phone number
for your region. Support numbers for all regions are available at:
https://www.tesla.com/support/powerwall
Have the following information available when contacting Tesla:
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Owner name
• Best way for Tesla to contact you (name, phone number, email)
• Gateway and Powerwall serial numbers (see #6 "System Information")
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Brief description of the issue

5. What to Do in Case of an Emergency

In the event of any threat to health or safety, always begin with these two steps before
addressing the other suggestions below:
1. Immediately contact the fire department or other relevant emergency response team.
2. Notify all people who might be affected and ensure that they can evacuate the area.
WARNING: Only perform the suggested actions below if it is safe to do so.
In case of fire:
• Turn off Powerwall, then turn off the AC breaker to Powerwall.
• Turn off the AC breaker to the Gateway.
• Acceptable fire extinguisher types are water, CO
Avoid type D (flammable metal) extinguishers.
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Backup Gateway circuit breaker (in most whole-home backup systems)
Backup Gateway RESET button (Gateway version –H and later)
Backup Gateway manual override switch
, and ABC.
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Powerwall Owner's Manual