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Problem
Pilto won't Light
Pilot won't stay on
Burner won't light
If within one year from the date of original purchase, this item fails due to a defect in material or workmanship, we
will replace or repair at our option, free of charge�
To order parts or to obtain warranty service, call 1-877-447-4768, 8:00 a.m. - 4:30 p.m., CST, Monday - Friday. Or
contact customerservice@ghpgroupinc.com.
This warranty does not cover defects resulting from improper or abnormal use, misuse, accident, or alteration�
Failure to follow all instructions in the owner's manual will also void this warranty� The manufacturer will not be
liable for incidental or consequential damages, or common erosion of outdoor products� Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you�
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state�
GHP Group Inc.
6440 W. Howard St.
Niles, IL 60714-3302
877-447-4768
Possible Cause
Gas valve may be off
Gas tank may be empty
Orifice may be blocked
Air is within supply system
Debris around pilot
Loose connection
Thermocouple is bad
Gas leak within the line
Lack of gas pressure
Orifice may be blocked
Control knob isn't on
Thermocouple is bad
Pilot light assembly is bent or not in
the correct location
Solution
Turn the gas valve on
Refill the gas tank
Clean out the orifice
Pump out air from all lines
Clear debris
Check all fittings and tighten connections as
necessary
Call for a replacement part and replace the
thermocouple
Check all connections; call for a replacement part
if anything is damaged
Gas tank is almost empty
Clean out the orifice
Turn the control knob on
Call for a replacement part and replace the
thermocouple
Place pilot light in the correct location and retry
lighting procedure
1-YEAR LIMITED WARRANTY
TROUBLESHOOTING
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