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Dysfunction
Symptoms
Power LED does not light up
No image appears even though
the power indicator is on
The image is distorted or ripples
appear in the image.
The image position is off-center.
Image size is incorrect
The screen is too bright/too dark
The image is blurry or unclear
The color of the image is incorrect
Unable to display UHD
Abnormal image noise
*Please note that product design, specifications and appearance are subject to change without notice due to product improvement.
*If the information listed differs from the actual item, priority will be given to the actual item.
Checkpoint
• Is the device turned on by pressing the power button?
• Make sure the power cord is securely connected to the monitor and the outlet.
• Is the blank screensaver running? Please move your mouse or keyboard
• Make sure the brightness and contrast are not set to minimum.
• Please make sure the signal cable is properly connected to your monitor and computer.
• Check if the signal cable pins are bent or the cable is damaged.
• Is your computer turned on? If you have another monitor, try connecting it to see if the computer
works properly.
• Does the computer signal timing match the monitor specifications?
• Please make sure the signal cable is well connected to your monitor and computer.
• Keep electrical devices that may cause electrical interference away from the monitor.
• Does the computer signal timing match the monitor specifications?
• Is your computer resolution correct?
• Does the computer signal timing match the monitor specifications?
• Screen (OSD): Adjust brightness and contrast settings from the menu.
• Set the display resolution on your PC to the same as the recommended native screen resolution
for the monitor.
• Does the computer signal timing match the monitor specifications?
• Check if the signal cable pins are bent or the cable is damaged.
• Check if the signal cable pins are bent or the cable is damaged.
• Screen (OSD): Please adjust the red/blue/green color settings in the menu (color temperature).
• Screen (OSD): Please reset the settings from the menu.
• Does the computer signal timing match the monitor specifications?
• This product supports resolutions up to 3840 x 2160 (UHD), including HDMI and DP. However,
some graphics cards do not support 3840x2160. Please check with your local distributor or
manufacturer for the hardware limitations of your computer.
• Are the cables correctly connected?
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