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Troubleshooting Guide
Emergencies
Gas leaking from
cracked/cut/burned hose
Gas leaking from LP cylinder
Gas leaking from LP cylinder valve
Gas leaking between LP cylinder
and regulator connection
Fire coming through control panel
Troubleshooting: Problem
Grease fire or continuous
excessive flame above cooking
surface
Burner will not light
Possible cause
Damaged hose
Mechanical failure due to aging or
mishandling
Failure of cylinder valve due to
mishandling or mechanical failure
Improper installation, loose
connection, failure of rubber seal
Fire in burner tube section of the
burner due to partial blockage
Possible cause
Too much grease buildup in burner
area
Gas issues:
1. Trying to light wrong burner
2. Burner not engaged with control
valve
3. Obstruction in burner
4. No gas flow
5. Vapor lock at coupling nut to LP
cylinder
6. Coupling nut and LP cylinder
valve not fully connected
Ignitor issues:
1. Dead ignitor battery
2. Battery/ignitor cap not installed
correctly
NOTE: Try manually lighting burner
with a match. If burner lights
successfully, it is an ignitor issue.
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Prevention/Solution
Turn off gas at LP cylinder, if hose is cut or cracked,
replace hose. Conduct LP cylinder leak test and
check regulator connection to the LP cylinder.
Turn off LP cylinder valve. Contact your LP dealer
or call 911.
Turn off LP cylinder valve. Return LP cylinder to
gas supplier.
Turn off LP cylinder valve, remove regulator from
cylinder and visually inspect the rubber seal for
damage. Conduct LP cylinder leak test and check
regulator connection to the LP cylinder.
Turn off control knobs and LP cylinder valve. After
the fire is out and grill is cold, remove the burner
and inspect for spider nests or rust. See natural
hazards and cleaning the burner assembly pages.
Prevention/Solution
Turn off LP cylinder. After cooling, clean food
particles and excess grease from inside the
firebox area, grease cup/pan/tray, and other
surfaces.
1. See instructions on control panel.
2. Make sure valve are positioned inside the
burner tubes.
3. Ensure burner tubes are not obstructed with
spider webs or other material; see cleaning
section in Cleaning and Maintenance.
4. Make sure LP cylinder is not empty. If LP
cylinder is not empty, check sudden drop in
gas flow.
5. Turn off knobs and disconnect coupling nut
from LP cylinder. Reconnect and retry.
6. Turn the coupling nut approximately one-half
to three-quarters.
1. Replace battery.
2. Make sure 2 ends of the battery are oriented
properly. The "+" end should be toward the
ignitor cap. Rescrew the ignitor cap and
make sure threads are aligned fully.
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