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TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE
If the unit appears to be malfunctioning, read through the OPERATION section of this manual first. If the problem persists, see
Troubleshooting below. The problem may be something very simple that can be solved without a service call.
Fault
Pilot doesn't light.
Burner doesn't ignite.
Flame too high or too low.
Flames inconsistent.
Possible Cause
Pilot valve turned off.
Pilot orifice is clogged.
Pilot out of adjustment.
Burner orifices clogged.
Burner control valve is set to high or
too low.
Mismatch between gas type and
regulator insert and burner orifices.
Gas supply is Inadequate.
Air is blowing pilot light out.
Air shutters need to be adjusted.
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Action
Turn on gas supply valve.
Unclog pilot orifice.
Adjust pilot.
Unclog burner orifices.
Adjust burner control valve to desired
height.
Have qualified service technician
verify that gas type matches regulator
insert and burner orifices.
Have qualified service technician
verify that gas supply is adequate.
Redirect any fans or nearby
ventilation.
Have qualified service technician
adjust air shutters.
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