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TIPS AND TROUBLESHOOTING
If the Fireplace Will Not Ignite or Stay Lit
Make sure that the gas shut-o
hose and the quick connect socket is correct. Verify that the key valve is not stripped out
and that the valve is opening and closing. Make sure that the hose does not have any kinks
or sharp bends.
Other Common Problems
Clogged or Obstructed Burner
It is common for bugs, especially spiders, to make webs or nests inside of burner tubes. If it
seems like you are getting low or no gas flow, visually check all openings in the burner for
signs of clogs. If you see anything clogging the burner using a pipe cleaner or compressed
air to remove the debris.
High Winds
High winds may cause the flame to blow out. Do not operate your fireplace in high wind
conditions.
Out of Gas
Verify that the shut-o valve is open.
If you continue to have problems with your fireplace please
contact Real Flame Customer Service at 1-800-654-1704.
valve is fully open and that the connection between the
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