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TIPS AND TROUBLESHOOTING
If the Fireplace Will Not Ignite
If the igniter system is working correctly, you should hear a clicking
sound while the igniter button is being pushed and you should see a
spark inside the igniter housing. If you do not see the spark or hear
a clicking sound, please check the following:
1. Make sure the battery is not dead and that it is installed correctly,
with the positive (+) side facing out.
2. If you still do not hear a clicking sound or see a spark in the igniter
box, look under the fireplace and make sure that the electrode
wire is correctly inserted into the back of the electronic igniter box.
While inspecting the electrode wire, make sure that it is not cut or
broken in any place. If the wire has been damaged contact Real Flame
Customer Service at 1-800-654-1704 for a replacement.
If the Fireplace Will Not Stay Lit
If the fireplace lights, but will not stay lit, or remains lit only for a brief time, please check the following:
1. Make sure that the igniter housing is unobstructed. Clear away any filler material or debris on the
housing and make sure there is nothing between the igniter pin and the thermocouple.
Burner Tube
DO NOT block
opening
Igniter Pin
Igniter Housing
Thermocouple
13
Igniter Pin
Thermocouple
You should see this
Make sure flame
spark when pushing
is contacting here.
the igniter button.
Igniter Housing
removed for visibility.
-
+
Back of
Electronic
Igniter Box
Electrode
Wire
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