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Troubleshooting
• Disconnect the unit from the electrical power supply before carrying out maintenance on the machine or when checking that
its parts are in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems
Machine refuses
to start
Fluctuating pressure
Machine stops
Machine pulsating
Machine often starts
and stops by itself
Machine starts, but
no water comes out
Possible Cause
• Power failure/Battery is not
inserted well
• Pump sucking air
• Valves dirty, worn out, or stuck
• Pump seals worn out
• Thermal sensor activated
• Nozzle partially blocked
• Battery is flat
• Air in inlet hose
• Inadequate supply of mains water
• Nozzle partially blocked
• Water filter blocked
• Hose kinked
• Pump/spray gun is leaking
• Trigger mechanism is broken
• Pump/hoses or accessories frozen
• No water supply
• Water inlet filter blocked
• Nozzle blocked
Possible Solution
• Check to make sure the battery has sufficient
power and is inserted well
• Check the hoses and connections are airtight
• Clean or replace valves/seals
• Please call the Snow Joe
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance
• Leave the washer for 5 minutes to cool down
• Clean the nozzle
• Charge the battery.
• Allow machine to run by holding the trigger until
regular working pressure resumes
• Check that the water supply corresponds to the
specifications required
• WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter)
• Clean the nozzle
• Clean the water inlet filter
• Straighten out the hose to remove any kinks/blockages
• Please call Snow Joe
center at 1-866-SNOWJOE (1-866-766-9563) for
assistance
• Wait for pump/hoses or accessories to thaw
• Connect inlet water
• Clean the water inlet filter
• Clean the nozzle
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