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SOLVING OPERATIONAL PROBLEMS
OVEN PROBLEM
Porcelain chips
Is the control knob set to
the proper heat level?
*
To remove and restore power to the oven, turn its breaker OFF (at the breaker box). Wait several
seconds, then turn the breaker back on.
PARTS / SERVICE
SERVICE DATA RECORD
SERVICE DATA RECORD
The location of the serial tag on the product can be seen when the oven door is opened. It is
located on the left side, just inside the oven cavity. See page 6.
Now is a good time to write this information in the space below provided. Keep your invoice
for warranty validation.
Model Number _________________________________
Serial Number __________________________________
Date of Installation or Occupancy __________________
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Indoor product:
www.hestanhome.com.
www.hestanhome.com.
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To
locate an authorized service agent in your area, contact your Hestan dealer, local representative,
or Hestan Customer Service. Before you call, please have the model number and serial number
information ready.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS:
WHAT THIS LIMITED WARRANTY COVERS:
Hestan Commercial Corporation ("HCC") warrants to the original consumer purchaser of a Hestan
Indoor Cooking product (the "Product") from an HCC authorized dealer that the Product is free
from defective materials or workmanship for a period of three (3) years from the date of original
retail purchase or closing date for new construction, whichever period is longer ("Limited Warranty
Period"). HCC agrees to repair or replace, at HCC's sole option, any part or component of the
Product that fails due to defective materials or workmanship during the Limited Warranty Period.
This Limited Warranty is not transferable and does not extend to anyone beyond the original
consumer purchaser ("Purchaser"). This Limited Warranty is valid only on Products that are (i)
purchased and received from an HCC authorized dealer, (ii) delivered after purchase to a consumer,
and (iii) continuously thereafter remain located, in the fifty United States, the District of Columbia
and Canada. Events that will void this warranty include purchasing or taking delivery in, or moving
Products to any location outside of, the fifty United States, the District of Columbia and Canada.
This Limited Warranty applies only to Products in non-commercial use and does not extend to
Products used in commercial applications.
PROBLEM SOLVING STEPS
When oven racks are removed and replaced, always tilt racks
upward and do not force them to avoid chipping the porcelain.
See "SETTING COOKING MODE AND TEMPERATURE" on
page 18.
(CONT.)
©2021 Hestan Commercial Corporation
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