Zyxel NSA-2400 Guide De Démarrage Rapide page 18

6 Troubleshooting
PROBLEM
None of the LEDs turn on
when you connect the
power.
Cannot access the NSA
from my computer.
Viewing Your Product's Certifications
1 Go to www.zyxel.com.
2 Select your product from the drop-down list box on the ZyXEL home page to go to that
product's page.
3 Select the certification you wish to view from this page.
ENGLISH
CORRECTIVE ACTION
Make sure that the NSA is turned on.
Check that there are no loose cable connections, that there are no
faulty cables and that Ethernet cable connections do not exceed
100m.
Make sure that you have the power cord connected to an active
power source.
If the LEDs still do not turn on, you may have a hardware problem.
In this case, you should contact your local vendor.
Check the Ethernet cable connection from your network to the
NSA.
If the NSA's IP address has changed, then enter the new one as
the website address.
Make sure your computer's IP address is in the same subnet as
the NSA's IP address (see section 3.2).
Ping the NSA from your computer. Make sure your computer's
Ethernet adapter is installed and functioning properly. In a
(Windows) computer, click Start, (All) Programs, Accessories
and then Command Prompt. In the Command Prompt window,
type "ping" followed by the NSA's IP address (192.168.1.3 is the
default) and then press [ENTER].
Use Internet Explorer 6.0 (and later) or Firefox 1.07 (and later) with
JavaScript enabled.
Make sure you enter the user name and password correctly (these
fields are case sensitive).
17