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Problem
Possible cause
The surface unit
The element will cycle on
frequently cycles on
and off to maintain the
and off.
power setting.
The surface unit
stops glowing when
changed to a lower
setting.
Scratches or
The cooktop is being cleaned
abrasions on the
improperly.
cooktop surface.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface of
the cooktop.
Cookware has been slid
across the cooktop surface.
NE59N6630S_AA_DG68-01050A-00_EN+MES+CFR.indb 43
Solution
This is normal operation and
Brown streaks or
not a system failure. Use the
specks.
cooktop as usual.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic
Areas of discoloration
glass top cleaning cream. Do
with metallic sheen.
not use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, use the
recommended cleaning
procedures. Make sure
cookware bottoms are
"Cracking" or
clean before use, and use
"popping" sound.
cookware with smooth
bottoms.
Problem
Possible cause
Boilovers have been cooked
onto the surface.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
This is the sound of the
metal heating and cooling
during both the cooking and
self-cleaning functions.
Solution
•
Wait until the surface
cools down. Then, use a
scraper to remove those
impurities. Use the
blade scraper to remove
soil.
•
See the section on the
care and cleaning of the
glass cooktop on pages
38-39.
•
Remove using a
ceramic-glass cooktop
cleaning cream.
•
Use cookware with
clean, dry bottoms.
Clean the cooktop with
a ceramic cleaning
agent regularly every
week.
This is normal operation and
not a system failure. Use the
oven as usual.
English 43
1/31/2018 12:05:29 PM
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