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7
Troubleshooting
Problem
Cause
Adhesive gel pads
During the massage,
are not adhering
the skin feels a
firmly to the skin. Or
painful burning
the gel pads are too
sensation or the
dry.
stimulation becomes
weakened.
Unit is on, but no
Both pads are not
firmly on the skin. Or
sensation is felt in
there is a loose
the pads.
connection. Or the
intensity level needs
to be increased.
Adhesive gel pads
Adhesive gel pads
do not stick to skin
need to be replaced.
even after cleaning
and moistening the
gel pad.
Unit does not turn
Battery is low.
on or the screen is
dim.
Does not provide
Not using it long
adequate pain
enough. Not lying
relief.
down then
massaging neck.
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Solution
Apply a few drops of
water to adhesive
surface of each pad
and make sure the
pads are pressed
firmly to the skin
during application.
Make sure both pads
are firmly pressed to
the skin. Make sure
all connections are
secure from the unit
to the wires and the
wires to the pads.
Increase the intensity
level.
Replace the set of
pads. Pads can be
purchased from local
distributor.
Recharge the
battery.
Use your massager
20-30 minutes at a
time, 3-6 times per
day. Lie on your back
for neck support
when you need relief
for headaches or
neck pain.
8
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