EN
Our 24 months warranty covers all manufacturing defects in materials and workmanship when
used in normal conditions and in accordance with our user manual for a period of 24 months from
the date of the original retail purchase by the fi rst end-user cus-
tomer. To request repairs or spare parts under our warranty for defects in materials and workman-
ship you must present your proof of purchase, made within the 24 months preceding the service
request.
Our 24 months warranty does not apply to defects caused by normal wear and tear, damage
caused by accidents, abusive use, negligence, fi re, liquid contact or other external cause, damage
which is the consequence of failing to comply with the user manual, damage caused by use with
another product, damage caused by service by anyone who is not authorized by us, or if the prod-
uct is stolen or if any label or identification number has been removed from the product or has
been changed. Examples of normal wear and tear include wheels and fabric worn down by regular
use and the natural breakdown of colors and materials due to normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first point of contact is the authorized dealer or retailer
recognized by us. Our 24 months warranty is recognized by them(1). You must present your proof
of purchase, made within the 24 months preceding the service request. It is easiest if you get
your service request pre-approved by us. If you submit a valid claim under this warranty, we may
request that you return your product to the authorized dealer or retailer recognized by us or that
you ship the product to us in accordance with our instructions. We will pay for shipment andthat
you return your product to the authorized dealer or retailer recognized by us or that you ship the
product to us in accordance with our instructions. We will pay for shipment and for return freight
if all instructions are followed. Damage and/or defects neither covered by our warranty nor by the
legal rights of the consumer and/or damage and/or defects with respect to products that are not
covered by our warranty can be handled at a reasonable fee.
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Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer legislation, which may vary from
country to country. The rights of the consumer under applicable national legislation are not af-
fected by this warranty.
Lifetime Warranty:
Under the terms and conditions published on our website www.bebeconfort.com/lifetimewarran-
ty we offer a voluntary manufacturer's Lifetime Warranty to first users. To claim this Lifetime
Warranty you need to register on our website.
This warranty is provided by Dorel Netherlands. We are registered in The Netherlands under com-
pany number 17060920. Our trading address is Korendijk 5, 5704 RD Helmond, The Netherlands,
and our postal address is P.O. Box 6071, 5700 ET Helmond, The Netherlands.
The names and address details of other subsidiaries of the Dorel group can be found on the last
page of this manual and on our website for the brand concerned.
(1) Products purchased from retailers or dealers that remove or change labels or identification
numbers are considered unauthorized. Products purchased from unauthorized retailers are also
considered unauthorized. No warranty applies to these products since the authenticity of these
products cannot be ascertained.
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