1 YEAR WARRANTY
WHAT IS COVERED
The manufacturer warrants that your new electric fireplace is free from manufacturing and material
defects for a period of one year from date of purchase, subject to the following conditions and
limitations.
This electric fireplace must be installed and operated at all times in accordance with the instructions
furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty. This warranty is non-transferrable, and is made to the original owner, provided that the
purchase was made through an authorized supplier of the manufacturer. This warranty is limited to the
repair or replacement of part(s) found to be defective in material or workmanship, provided that such
part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by
the manufacturer's inspection. The manufacturer may, at its discretion, fully discharge all obligations
with respect to this warranty by refunding the wholesale price of the defective part(s).
WHAT IS NOT COVERED
Any installation, labor, construction, transportation, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor
shall the manufacturer assume responsibility for same. Further, the manufacturer will not be responsible
for any incidental, indirect, or consequential damages, except as provided by law.
All other warranties - expressed or implied - with respect to the product, its components and
accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly
excluded. The manufacturer neither assumes, nor authorizes any third party to assume, on its behalf,
any other liabilities with respect to the sale of this product. The warranties as outlined within this
document do not apply to nonmanufacturer accessories used in conjunction with the installation of
this product.
This warranty does not cover the light bulb(s) included with the fireplace.
This warranty is void if: the fireplace has been operated in atmospheres contaminated by chlorine,
fluorine, or other damaging chemicals; the fireplace is subjected to prolonged periods of dampness or
condensation; the fireplace is altered, willfully abused, damaged by accident, or misused in any way.
Make sure you have your warranty, your sales receipt, and the model/serial number of your product.
DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF. PLEASE CONTACT CUSTOMER SERVICE AT:
1-877-447-4768 Monday to Friday from 8:30AM to 4:30PM (EST)
Web: www.ghpgroupinc.com
USA: Niles, Illinois U.S.A. 60714
Canada: Guelph, Ontario, Canada, N1K 1B2
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