Frequently Asked Questions - Netvue Sentry Plus Guide Rapide

Frequently Asked Questions

Q1: Will the camera show red lights when night vision is activated?
A1: The built-in infrared lamp beads make the camera only show some dim red
lights when night vision is activated, but the image quality is still clear under no
light environment.
Q2: What are the requirements for Wi-Fi?
A2: Please use a 2.4GHz wireless network. The device does not support the
5GHz wireless network. Meanwhile, please set the Wi-Fi authentication method
to WPA2-PSK or other lower level of security method. A password is required.
Q3: How far should the camera be placed from the router?
A3: After testing, the Wi-Fi connection distance can normally reach up to 220
meters in the open area. However, the actual situation depends on the strength
of Wi-Fi and its surrounding environment. If the camera connection signal is
weak or unstable, please place the camera as close to the router as possible.
Q4: What should I do when the device is malfunctioning?
A4: Long press the power button for 3 seconds to restart it. If there is no
response, you can remove the rubber plug at the button of the camera. Press the
reset hole with a ejector pin to restart the camera.
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