This device support AVI, MPEG-4, FLV video format files. The" video conversion tool" can convert most of the video format files into AVI, MPEG-4, FLV video
format. This "video conversion tool" could be found in a CD driver in the package or you can download online from the retailer's website.
Trouble Shooting
No power
Unable to locate or play files
No music is heard in the earphones
Not charging
Unable to download music.
Computer not recognizing Digital Media
Player
Check battery level.
Recharge as per directions in User Manual
Check that the file is in a compatible format
Check to see if the file is stored in a different directory.
Check the volume level
Check the connection (earphone to the earphone jack)
Check if your music file is compatible with your MP3 player.
Check to make sure that your Digital Media Player is connected to a USB port on your computer.
Check if you have enough space on your Digital Media Player to download the music file.
Check to make sure that the USB cable is connected to the PC and to the Digital Media Player.
Check that the USB cable is properly connected to your computer.
Try plugging the USB cable into one of the back ports of your computer.