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Trouble-shooting

Error
No image, no sound, display
does not lighten
No image, no sound, display
lightens
Development of small blocks,
temporarily no sound, no signal
The displayed time differs from
the current program
Encoded programs are not
received
Sound OK, no image
Remote control does not work
Previously receivable
programs are not received
Possible cause
No power supply
Short circuit in the LNB supply
line
LNB is defect
Defect or missing connecting
cables
Incorrect antenna orientation
Obstruction between satellite
and reflector
Incorrect antenna orientation
Wrong video format selected
in OSD settings
Too small reflector
Signal too weak
Heavy rain or snow
Incorrect time settings
CI-CA module not or incorrectly
inserted
Smart card not or incorrectly
inserted into CI-CA module
CI-CA module and smart card
belong to different decoding
systems
Set to radio operation
Empty batteries
Remote control not orientated
towards TV Box
Receiving unit of device is
blocked
Batteries not or incorrectly
inserted
Transponder has been changed
Antenna is defect
Remedial measures
Check connecting cables
Disconnect device from mains
supply, eliminate short circuit,
reconnect and activate device
Change LNB
Check connecting cables
Correct the antenna orientation
Remount reflector if necessary
Correct the antenna orientation
Check the settings. If your TV set
does not support the selected
format, you get an incorrect display
Replace it by larger reflector
Check the cable paths and lengths
Remove snow from reflector
Check the settings at Installation
Time/Date, especially after having
switched to summer time or
winter time
Check the CI-CA module
Check the smart card
Switch to the respective required
type of encoding
Switch to TV mode
Check batteries and replace them
if necessary
Orientate the remote control
towards the box
Remove the obstructing item to
ensure a free signal path
Check batteries
Start station finder
Check antenna

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