FAQ
Q. Everything is connected, power LEDs are on for both
devices, but no video on the video display.
A. 1. Make sure the video source device and the video display are
turned on.
2. Check the HDMI cable connection at both sides on both the
transmitter and receiver to make sure they are plugged in firmly
and completely.
3. Check the video input selection on the video display device; make
sure that the HDMI input port you selected is the same port as the
one the receiver is actually plugged into.
4. If still no video after some time, connect the video source device
directly to the video display with an HDMI cable to make sure that
there are no compatibility issues.
5. If the direct connection is working, reconnect everything and restart
(unplug and then re-plug the USB power cables) both the
transmitter and the receiver and make sure the power and wireless
LEDs both light up on both the transmitter and the receiver.
Q: Video is flickering or not stable on the video display.
A: 1. Check the distance and environment; make sure no other wireless
device with a strong signal is within close proximity.
2. Change the location of the transmitter and receiver to make
sure the devices are within the allowed range and there are
no obstacles in between, operating distance of up to 40 feet
in ideal condition.
3. Check the HDMI cable connection at both sides on both the
transmitter and receiver to make sure they are plugged in firmly.
If all of the above has been checked and there are still no video
displayed, please contact IOGEAR Technical Support for further support.
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