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FAQ

FAQ
The following FAQs are the most common problems you may find during installa-
tion or regular use.
Q: Computer won't boot up after installation.
Q: The USB2.0 CD-RW doesn't show up in My Computer or Explorer.
Q: The USB2.0 CD-RW has a problem reading a CD disc, or an Error message
appears when double-clicking on the CD-RW icon.
• Turn off and unplug your computer. Check each connector along both IDE
cables. (Bent pins, orientations, or bad contacts.)
• Check if the power cable is attached correctly to each drive.
• If you cannot find the USB2.0 CD-RW in Explorer, restart your computer, or
shut it down and then turn it on again.
• Is the CD-RW receiving power properly? You can test it by pressing the eject
button to see if the tray opens and closes.
• Is the USB2.0 cable connected properly? Be careful to turn off your com-
puter system before checking this item. Check the connection to see if the
USB2.0 connector is correctly inserted.
• The CD disc in the tray may be loaded upside-down, or a little off-center. Try
re-loading the CD disc with its label side up.
• After loading a CD disc, it will take a moment for the CD-RW to read the disc
information. When the indicator on the front panel stops flashing and stays
green, it is ready for access.
• If the disc you just loaded is a blank CD disc, try a CD containing informa-
tion.
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