LDLC BM2-NVME Guide D'utilisation page 24

3. Warranty Limitations
GROUPE LDLC guarantee is limited to product repairing, replacement or repayment in value
of the goods which are recognized as defective by GROUPE LDLC, taking into account how
they have been used, at GROUPE LDLC's free choice.
GROUPE LDLC only commits itself to replace some parts which are recognized as defective,
and to repair the damages on defective goods provided to the client by GROUPE LDLC. Thus
this warranty does not cover the cost of manual labor of the following operations:
disassembling, reassembling, transporting, except in the case of standard exchange.
GROUPE LDLC After Sale Department may only intervene under GROUPE LDLC's warranty
or under the legal warranty.
GROUPE LDLC will not be held liable for any material or immaterial damage which may arise
during intervention in case the client sends goods that have not been supplied by the Seller.
In any way and under no circumstances, GROUPE LDLC may be held liable for any other
costs, charge, damages, expense or loss of any kind, resulting from the use of the goods, the
presence of a virus (or of a pre-programmed mechanism having a similar effect) in the
equipment, whatsoever, whether directly, indirectly (and without this list being exhaustive) loss
of date or income or any other commercial damage.
GROUPE LDLC will not be held liable for events independent of its will that would make it
impossible to ensure the provision of proposed services, included, but not limited to, failure of
telephone line, airports shutdowns interrupting goods delivery, natural disasters, whether
conditions, strikes, and the impossibility to contact the Client to confirm the different stages
related to assumption of the equipment's guarantee.
4. Réclamation and After Sale Service
In case of failure of the product inside the warranty period, GROUPE LDLC recommend the
client to find out the origin of the problem through a summary technical verification using the
included user's guide.
If the problem persists, the client is invited to contact our Technical Support by phone or by
email, as detailed below, and provide the following details:
• His customer number;
• The original purchase invoice of the equipment;
• Detail of the malfunction that occurred;
• Detail of the eventual hardware of software changes to the equipment;
• The evidence that the defect is not the result of a third-party equipment or software;
• The exact description of all error that are displayed;