Annexe A. Warranty Information; Warranty Period; Warranty Service And Support - IBM Combo IV Ultrabay 2000 Guide D'utilisation

Annexe A. Warranty Information

This section contains the warranty period for your product, information about
obtaining warranty service and support, and the IBM Statement of Limited
Warranty.

Warranty period

Contact your place of purchase for warranty service information.
A warranty period of three years on parts and one year on labor means that
IBM will provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the
warranty period. IBM will charge you for any labor it provides in
performance of the repair or replacement.
Machine - IBM ThinkPad CD-RW/DVD-ROM Combo IV Ultrabay 2000 Drive
Warranty period
Parts - 1 year, labor - 1 year

Warranty service and support

With the original purchase of an IBM computer, you have access to extensive
support. During the IBM Machine warranty period, you may call IBM or your
reseller for problem-determination assistance under the terms of the IBM
Statement of Limited Warranty.
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a
glossary of terms used in the Statement of Limited Warranty, Frequently Asked
Questions (FAQ), and links to Product Support Web pages. The IBM Statement
of Limited Warranty is available from this Web site in 29 languages in Portable
Document Format (PDF).
The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
© Copyright IBM Corp. 2003
Service delivery method
Customer carry-in or mail-in
13