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4. Reset the TDM-C500 / TDM-C504. To reset the TDM-C500 / TDM-C504, take a pin or
paperclip and press the reset button on the back of the modem for 15 seconds.
Then let go.
2. I have followed all the steps and still cannot connect to the Internet. What should I do?
1. Verify that your DSL account is valid and activated.
2. Make sure all the cables are properly connected (see Section 2).
3. In Section 3, click Config in the Setup Wizard and configure the modem based on
information provided by your ISP.
3. I forgot my login password. What should I do?
Follow the instructions below:
1.Take a pin or paperclip and press the reset button on the side of the modem for 15
seconds.
2.Wait 15 seconds then let go. This will return all settings to factory default. The default IP
address of the modem is 192.168.10.1. The default user name is "admin". The default
password is "admin".
4. My ISP requires me to clone the modem's MAC address. What should I do?
MAC address is the network device's hardware ID and consist of 12 hexadecimal
characters (e.g. 00:12:34:ab:cd:ef). Some ISPs registers the subscriber's computer
network adapter or the DSL modem's MAC address. If this is the case, your options are:
1. Report the TRENDnet modem's MAC address (found on the product label at the bottom
of the modem) to the ISP, or 2. Clone the network adapter or the old DSL modem's MAC
address to the TRENDnet modem. The later is probably the easiest to do and you can
follow the instructions below.
1. With the computer connected to the modem's network port, open the web browser and
go to the modem's setup page http://192.168.10.1.
2. Login with user name and password (default is admin for both).
3. Click on WAN.
4. Click Channel Config.
5. Select Enable from the dropdown list in the MAC Address Clone section.
6. For copying the computer's MAC address to the modem, click on "Clone MAC
address". For copying the old modem's MAC address, find the modem's MAC address
and then manually enter it in the MAC address box.
7. Click "Apply Changes."
8. Click on "Commit and Reboot".
5. Can I connect a computer to the USB port and another computer to the Ethernet port at
the same time?
No, you cannot use the USB and Ethernet port simultaneously.
If you still encounter problems or have any questions regarding the TDM-C500 / TDM-C504, please
contact TRENDnet's Technical Support Department.
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