Troubleshooting; Led Status; Print Problem - Sartorius YDP30 Mode D'emploi

Troubleshooting

5. Troubleshooting
The following guide lists the most common problems that may be encountered when operating this printer. If the printer still
does not function after all the suggested solutions have been attempted, please contact the Customer Service Department of
your local retailer or distributor for assistance.

5.1 LED Status

This section lists the common problems indicated by the LED status and other problems you may encounter when operating the
printer. Solutions are also provided.
LED Status | Color Printer status
OFF No response
Solid Green ON
Flashes green Break
Flashes red Error

5.2 Print Problem

Problem
Not printing
No print on the label
Continuous feeding labels – The printer setting may go wrong.
Paper jam
Poor print quality
14 Operating Instructions YDP30
Possible cause
– No power
– The printer is ready to use
– The printer is paused
– Out of label or the printer
setting is not correct
Possible cause
– Check if interface cable is well connected
to the interface connector.
– The serial port cable pin configuration is
not correct.
– The serial port setting is not consistent
between the host and printer.
– Label loaded incorrectly.
– Ribbon loaded incorrectly
– Gap | black mark sensor sensitivity is not set
properly (sensor sensitivity is not enough)
– Labels may be stuck inside the printer
mechanism near the sensor area.
– Top cover is not closed properly.
– Wrong power supply is connected to
printer.
– Check if supply is correctly loaded.
– Check if dust or adhesives have
accumulated on the print head.
Recovery procedure
– Turn on the power switch.
– Check if the green LED lights up on the power
unit. If it does not light up, the power supply has
been disconnected.
– Check both power connections from the power
cord to the power supply and from the power s
upply to the printer power jack to ensure that they
are securely connected.
– No action necessary.
* Press the FEED button to resume for printing.
1. Out of label
– Load a roll of label and follow the instructions in
loading the media then press the FEED button to
resume for printing.
2. Printer setting is not correct
Recovery procedure
– Reconnect cable to interface.
– Please use the Sartorius cable provided.
– Please reset the serial port setting.
– Follow the instructions for loading the ribbon and
media.
– Please do the initialization and gap | black mark
calibration.
– Calibrate the gap | black mark sensor.
– Remove the stuck label.
– Close the top cover completely and make sure the
right side and left side levers are latched properly.
– Check if 24V DC output is supplied by the power
supply.
– Reload the supply.
– Clean the print head.