Troubleshooting
If the device is not working properly, please check whether you
are able to rectify the problem yourself fi rst. Otherwise contact
customer service. Do not attempt to repair a defective device
yourself!
Problem
The device is not working.
Odour development
Production of steam
27
Potential cause/solution
•
Has the mains plug been
correctly inserted in the
socket? Correct the position
of the mains plug.
•
Is the socket defective? Try
another socket.
•
Check the fuse for your
mains connection.
•
The fi rst time you use the
device: An odour often devel-
ops when using new devices
for the fi rst time. The odour
should disappear once you
have used the device a few
times.
•
If used on towel-dried hair:
This refers to moisture that
is evaporating from your hair.
EN