Frequently Asked Questions
Question
How far away can I use the
remote control?
Why can't I display some of
my Photos?
Why can't I play some of my
music tracks?
Why can't I play some of my
video clips?
Can I delete photos from
external memory cards or
flash drives?
Can I delete photos from
internal memory?
How can I switch to the
internal memory?
I have lost or damaged my
remote and/or power adapter.
Can I order replacements?
How can I find the latest
information/FAQs about my
HP Digital Picture Frame?
Answer
Up to 30ft (10m)
Some photo/image file formats are
not supported. Please refer to the
specifications.
Some music file formats are
not supported. Please refer
to the specifications.
Some video file formats are
not supported. Please refer
to the specifications.
Not at this time.
Yes, refer to the "Delete Pictures
from Internal memory" section of
this document.
Remove all external memory cards
and USB flash drives. The picture
frame will automatically switch to
internal memory.
Yes. Visit www.hp.com/support for
more details.
Visit www.hp.com/support for more
details and the latest information.
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