TROUBLESHOOTING
If your heater fails to operate, please follow these procedures before contacting customer service:
Problem
Heater will not power on.
The heater is creating a
burning smell.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE HEATER
YOURSELF. DOING SO COULD VOID THE WARRANTY AND
Portable Electric Heater
Probable Cause
Heater is not plugged into a 120V polarized
outlet/receptacle.
Thermal Cut-Off has temporarily turned off the
heater due to high temperatures.
Room temperature has been warmed up to
thermostat setting.
Breaker/Fuse has been tripped.
A drop of oil fell on the heating coil during the
manufacturing process. It will quickly
evaporate and should not occur again.
Check & ensure there are no combustible
materials 0.9 meters (3 feet) surrounding the
heater.
Ensure a minimum clearance of 5.5 inches (14
cm) from both sides and rear of heater to
adjacent walls.
CAUSE DAMAGE OR PERSONAL INJURY.
Ensure unit is in OFF position. Plug in unit and
attempt to turn on again.
Turn heater off and allow it to cool for 5-10
minutes. Once heater has cooled off, check to
make sure there are not objects on or very
close to the unit. To resume operation, plug unit
back in once it has cooled off.
To increase the room temperature, adjust
thermostat control knob to a higher setting by
turning clockwise
Please check your electrical box to confirm the
breaker has not been blown. This may occur if
the unit is sharing a receptacle with another
high power consuming appliance. Ensure unit
is in OFF position. Plug in unit and attempt to
turn on again.
Attempt to plug unit into another independent
receptacle in the house.
Ensure room in which heater is situated is well
ventilated.
Remove the combustible units preventing air
intake into the heater.
Reposition the heater so there is enough space
around the heater to the adjacent walls.
4
User's Manual
Solution